Joanna is an undergraduate pursuing a Bachelor of Science in Psychology with a strong foundation in administrative support, customer service, and healthcare operations. She brings professional experience from both the BPO and healthcare industries, having worked as a Technical Support Representative where she assisted customers with technical concerns and coordinated appointments with specialized support teams to ensure efficient service delivery.
She also served as a Front Desk Receptionist and Aesthetician in an aesthetic clinic, where she managed appointment scheduling, maintained accurate records and documentation, and provided excellent client support in a fast-paced environment. These experiences have strengthened her organizational skills, attention to detail, communication, time management, and ability to work effectively with diverse individuals.
Driven by a genuine curiosity about human behavior and the complexities of the human mind, Joanna is passionate about continuous learning and personal growth. She is committed to applying her knowledge, expanding her skills, and contributing with professionalism, empathy, and a strong dedication to delivering exceptional service.